Terms & Conditions

These terms and conditions are valid for the online shop www.rubberstampsdirect.co.uk

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Coverage

These terms and conditions are valid for any order placed on 'www.rubberstampsdirect.co.uk'. We do not accept other terms and conditions by the ordering party.

Orders placed on www.rubberstampsdirect.co.uk

All orders placed are binding and will be produced and posted in the UK by Blade Rubber. Price changes may occur over a period of time and will be displayed online.

In case of production problems the ordering party will be contacted immediately. In any such case the ordering party may cancel the order placed and any money paid to Blade Rubber will be refunded.

Graphic designs can be uploaded and a 1:1 Real Preview (PDF can be printed out) is available to see the imprint of the stamp to be produced. The ordering party is therefore responsible for the quality uploaded. In case of poor quality uploaded we will contact the ordering party for approval.

Important: The ordering party is responsible for entering the correct email address and the full postal address - including postcode - during the ordering process. In order to avoid any tasteless and unseemly transactions we reserve the right not to process orders. In such a case the ordering party will be informed and any money paid will be refunded.

Payments

Payments can be made by credit cards, Paypal,  cheque or BACS. Credit card and Paypal payments are handled with a secure link (SSL) through WorldPay.com. For details see their web page at www.worldpay.com.

For cheque, BACS and credit card phone-in orders the ordering party will receive an order pre-confirmation and the order will be processed once payment has been received and cleared.

Once credit card payment is processed WorldPay.com sends a payment confirmation email to the ordering party.

The following Credit cards are accepted by Worldpay

Delivery

We deliver to the UK  by Royal Mail. Orders are normally posted within 24hr and dispatched by First Class Mail.

Special Delivery in the UK only, is available at extra cost.

Returns

In case of wrong delivery or damaged goods we grant a right of return within two weeks of delivery. All products with a clear error will be replaced at no extra cost to the customer. Goods can be returned to Blade Rubber, Cefn Parc Barn, Llanspyddid, Brecon LD3 8NS. All reasonable postage costs for returning the goods will be refunded.

Custom made Goods without any error / damage will not be taken back unless we agree to do so. In that case a minimum charge of 25% of the total order value will be charged to the ordering party.

Compensation for any sort of damage is limited to 50% of total purchase value.

Goods that are not custom made eg inkpads, may be returned within two weeks of delivery for a full refund. Returned Items must be in a saleable condition. We reserve the right not to refund for items that have been used or if the sealed packaging has been removed. Please phone or email for more details.

Email-Policy / Privacy

The ordering party's personal details will be used to handle the order only and the information will not be passed on to third parties. Blade Rubber may send their customers information on new products and services from time to time.

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